Course Description


Maura Neill - Session 2


DateLocation
10/07/20Virtual Classroom
Course Details
Instructor
Member Price$ 25.00
Non-Member Price$ 50.00

(This course satisfies 2 hours of Elective CE credits)

Dates:  Wednesday, October 7th, 2020
Time:  9:00am - 10:45am

Maura Neill

Keynote Speaker:  Maura Neill

About This Course:
The Nordstrom department store is legendary for exemplary customer service: from the earliest beginnings of Nordstrom, a sign hung from the ceiling that read, "If We Sell You Well, Tell Others. If Not, Tell Us." Well known for putting customer over company, Nordstrom salespeople are empowered from above to always make it right for the customer. By taking a page out of the Nordstrom book, from practical translation of the Nordstrom way into customer relationships to incorporating the Nordstrom beliefs into our personal values systems, we can revolutionize our businesses and our industry.

What You Will Learn:

  • Put Nordstrom's "customer before company" philosophy into practice - in a written mission statement and/or company policy (personal and/or brokerage) - to maximize the customer experience, focusing on service rather than commission.
  • Strive to nurture the long-term relationship. Nordstrom's top salespeople don't go straight for the sale: one sale equals one commission; one relationship equals a lifetime of business.
  • Recognize the importance of follow-through and incorporate it into your daily routine.
  • Decipher the Nordstrom mystique and make it work for your real estate business.


Course Attendance Requirement:
You will need a device with a camera and a microphone. For clarity, we also advise you to have earphones. We must be able to see your face through your camera with the name that is on your license. Your instructor may call on you periodically so you must be present and attentive throughout the course. There will also be monitors that are certifying that you are in the virtual classroom. If your name shows as 12345, Hot Shot, iPhone, or anything other than your full name, you will not be given CE credit.

Cancellation/Refund Policy:
Cancellations must be received by October 1st or no refund will be issued.